FAQ's
Q: WHERE DOES THE COMPANY OPERATE FROM?
A: Our HQ is located in Melbourne, Victoria, Australia and is owned by a highly passionate team who wants to bring comfort and convenience to your home by providing the best service possible.
Q: IS DELIVERY FREE?
A: YES, all orders will have FREE shipping AUSTRALIA WIDE.
Q: WHAT TYPES OF PAYMENT DO YOU ACCEPT?
A: We accept all major forms of payment, including all types of credit & debit cards, Apple Pay, After Pay & Zip Pay.
Q: HOW TO PAY WITH AFTER PAY?
A: To pay with AfterPay, add your product(s) to the Shopping Cart, click on Checkout button, enter your Shipping Information, select your Shipping Method, click Continue Payment and then click AfterPay. The After Pay option comes after you have put in your Shipping Details and selected Shipping Method.
Q: HOW DO I ORDER ON YOUR WEBSITE?
A: Simply find the product you'd want and click the 'Add To Cart' button or use the "Buy Now" button to fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one time only upon purchasing the product(s). We never store any information about our customers' private details!
Q: HOW DO I CHECK THE STATUS OF MY ORDER?
A: Upon placing your order, please allow 12-24 hours to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through an email. Then you can then track your order by going to this page - TRACK YOUR ITEM.
Q: ARE YOUR PRODUCTS AUSTRALIAN MADE?
A: Unfortunately, some of the products are not yet. We are growing the business and reinvesting the much needed funds into establishing an Australian manufacturing, to keep Australians employed and support the Aussie economy. This is our end goal. Your support by purchasing our products, puts us one step closer.
